Support & safety

A little help, between chapters.

Questions about your account, an invitation or something shared in your club? Contact the Afterword operator.

Report something in your club

Open a visible discussion, reply or lounge message’s options, then choose Report. Choose a reason and add any context you want the operator to review. Reports are private to the operator; club hosts do not receive the report queue.

During the pilot, the operator reviews reports daily. Afterword is not an emergency service.

Block or unblock a reader

Choose Block reader from visible content options. Blocking hides both readers’ conversations from each other across clubs. Manage your own blocks in Settings → Reader safety. Blocking does not remove either reader from a club.

Signing in and recovery

Use Forgot password on the sign-in screen to request a recovery code. Enter it in Afterword and choose a new password directly in the app. Never email your password or a verification code to support.

If a confirmation email returns you to a browser, open Afterword and sign in with your password. The app checks whether your email is verified.

Leaving a club or deleting your account

Club → Your circle → Manage my membership contains leave and host-transfer options. Account deletion is separate, under Settings.

What to include in a support email

Tell us what you tried, the approximate time and the error shown. Avoid sending private conversations, book spoilers, passwords or codes. For a privacy request, say what you need; we may need to verify account ownership.